We want you to be completely satisfied with your purchase from IndiaLooms.com. If for any reason you are not satisfied with your purchase, we offer a hassle-free return and exchange policy.
Return Eligibility
We accept returns and exchanges within 7 days of delivery, provided the saree is unused and in its original packaging. We do not accept returns or exchanges for customized or altered sarees. If the saree has been used or damaged in any way, we reserve the right to reject the return or exchange.
How to Initiate a Return or Exchange
To initiate a return or exchange, please email us at [insert email address] with your order number and reason for the return or exchange. We will provide you with further instructions on how to proceed with the return or exchange process.
Return Shipping
Customers are responsible for the return shipping costs unless the saree received was damaged or defective. We recommend using a trackable shipping method and retaining the tracking information until your return or exchange has been processed.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take up to 10 business days for the refund to appear on your account statement.
Exchanges
If you would like to exchange your saree for a different size or style, please contact us at [email protected] with your order number and desired exchange item. We will provide you with further instructions on how to proceed with the exchange process.
If you have any questions or concerns about our return and exchange policy, please contact us at [email protected] and we will be happy to assist you.